Free 15 euros coupon by registering at sorolla.com for your first purchase
9.4/10
El cuadro es muy bonito, queda muy elegante en...
Ha sido una compra estupenda, rapídisima, con...
Magnífico servicio, geniales los cuadros y...
He adquirido una obra magnifica, que nos gusta...
Voy a recomendar la galería a todos mis...
Magnífica obra, ya luce espectacular en mi...
Buenas tardes conmigo de momento no podéis...
He quedado GRATÍSIMAMENTE SORPRENDIDO, tanto...
Es la primera vez que compro y ha sido...
Estoy encantado por su trato y profesionalidad....
Máxima seriedad, eficacia y rapidez. Servicio...
Fenomenal, una vez más. Gracias, de nuevo
Muy profesionales! rápidos! y cuidadosos con la...
Recibido, gracias por la seriedad y el estado...
recibido esta mañana, gracias por el regalito
Todo bien
El cuadro llegó perfecto y muy rápido el envío
Buen servicio. Gracias. Muy recomendable
GRAN SERIEDAD Y RIGOR ENTREGA MUY RAPIDA Y...
agradecido por el detalle,es um placer tener...
Como siempre, muy profesional y trato amable
El pedido llegó en sólo dos días. No nos lo...
El cuadro me ha llegado rápido. Todo el proceso...
Todo perfecto, rapido y eficiente. muy satisfecho.
Fantástica experiencia de compra. Una página...
Una compra perfecta con un servicio excelente....
Magnífica la rapidez del servicio, llegó antes...
Todo muy bien.
Solo comentar que estamos plenamente...
GENIAL COMO SIEMPRE. GRACIAS POR SU ATENCION
el cuadro ha llegado en perfectas condiciones,y...
mi valoracion es muy positiva,si tengo que...
Lo he recibido en perfecto estado, gracias.
ME GUSTARIA QUE EXISTIERA SUBASTAS
La compra en la web es ágil y fácil, y me ha...
Fantástico! Un placer trabajar con ustedes!
Espectacular las obras, ya lucen elegantemente...
Todo perfecto, me ha llegado el pedido...
Todo genial como la última vez. El regalo nos...
Ya la atención telefónica para pedir...
Genial como siempre. Encantados con el servicio.
MUY BIEN ESTUPENDO SERVICIO, BUENA CALIDAD. Y...
Excelente servicio. VOlveré a comprar sin duda....
Llego en perfecto estado y embalado, rápido y...
Propagaré su gentileza, su calidad y sus...
Excelente cuadro y excelente servicio. Seguiré...
MUY BUENO
Gracias por su rapidez y seriedad y el buen...
Me generaba una cierta duda el tema del...
Magníficas obras, marcos de gran calidad y...
El producto cumple las especificaciones...
Todo perfecto rápidos y muy atentos 100%...
Hola,Señores..! Acabo de recibir los dos...
Los cuadros me han gustado más al verlos en...
El cuadro, llegó en perfecto estado al día...
AGRADABLE Y SORPRENDENTE EL EXCELENTE SERVICIO...
Seguir Asín perfecto
me ha gustado el detalle del regalo, y el...
Todo llegó perfecto, bien embalado, con su...
Servicio excelente: en 48 horas desde la...
Muchas gracias. Contacto muy amable, embalaje...
Rapidez y buen servicio, cuadros en perfecto...
Sitio web muy profesional y facil para navegar....
Todo perfecto.....muy muy contenta
Como siempre, genial
Todo correcto
Envio rápido y eficaz, gracias por la gentileza...
Una venta perfecta, de total confianza, envío...
Dudábamos en comprar arte por internet, pero...
El cuadro en perfecto estado. Tiempo de entrega...
La verdad que sólo tengo que alavanzas con el...
Una buena obra a un buen precio. Gracias.
FANTASTIC GALLERY AND SERVICE. PACKAGE IN...
GRANDIOSA COMPRA. MUCHAS GRACIAS POR TODO EL...
Me enviaron el cuadro rapidamente y me llamaron...
Transacción perfecta, envío muy rápido, muy...
Rapidez en la entrega .Toda la gestión desde la...
Únicamente, una palabra, excelente ! Muchas...
Transacción perfecta, rápido envío, muy bien...
Buena atención previa a la realización del...
Como siempre muy contenta de la seriedad de...
Estoy encantado con la calidad de la obra, así...
Los cuadros han resultado ser fantásticos y el...
Muy bien todo ,muchas gracias
SATISFECHO POR LAS PINTURAS DE MICHEL,...
Muy buen servicio
Estimados Sres. de Sorolla: La atención...
Excellent service. Expédition rapide. Je suis...
Fantastic service. Very fast delivery and...
Buen surtido en cuadros
Todo muy bien y muy rápido en la entrega
todo muy bien y muy rápido ,un excelente...
PLENA SATISFACCIÓN EN LOS PRODUCTOS RECIBIDOS....
Estamos muy satisfechos Ha sido una compra muy...
Excelente servicio tras la compra. Te informan...
Asombrada con la rapidez con la que funciona...
Excelente servicio. Recomendable 100%
Todo perfecto, rápido y muy bien presentado....
Servicio rápido y eficaz muy satisfecha con mi...
Mi experiencia es muy buena por la rapidez del...
Correspondencia total entre lo visto on line y...
Una compra perfecta y un servicio inmejorable....
Mi testimonio no es referido a mi pedido. He...
Una compra estupenda. Los cuadros mucho mejores...
magnifico servicio no esperaba menos. gracias
El envío ha resultado del todo satisfactorio
estamos muy contentos con el bodegon que hemos...
Excelente sevicio, recibido muy rapido
Fantástica presentación. Unos cuadros...
Fantástico descubrimiento esta galería de arte....
Un embalaje excelente, recibí el cuadro en...
¡Hola! Estamos muy contentos con el precioso...
Genial todo el proceso, con una atención...
Merci pour la qualité de votre accueil et la...
Buena atencion, envió rápido.
Estoy satisfecho.
La compra la he realizado online, decir que el...
Muy satisfecho, con la compra realizada ,desde...
Todo bien y muy rápido.perfecto
muchas gracias por su excelente servicio me...
Excelente servicio y maravillosas las obras que...
Estoy muy contenta y satisfecha con el pedido...
Lo aconsejo, todo perfecto
El trato dispensado ha sido fantástico por la...
Buenos días, necesito factura de este pedido,...
Un trato excelente. Ya estamos mirando nuestro...
Ha sido mi primera experiencia en la compra de...
El envío ha llegado esta mañana en perfecto...
Todo el envío ha sido rápido y cumplió con las...
TODO GENIAL. LES FELICITO POR SU PROFESIONALIDAD
Las esquinas a pesar de estar embaladas tenian...
COMO SIEMPRE MUY SATISFECHA CON LA ATENCION Y...
Fantástico servicio. Muy buena comunicación....
He recibido el pedido en perfecto estado, gracias
Un embalaje perfecto y a la vez bien...
Gran profesionalidad, excelente embalaje. Muy...
Muchas gracias por la atención y el servicio...
todotmuy bien y muy rápido
He recibido el cuadro de Rafael Arkangel...
TODO GENIAL COMO SIEMPRE. MUCHAS GRACIAS POR EL...
Fenomenal, como siempre
quedo muy contenta con las 2 compras que he...
Muy contento. Muchas gracias. En 24 horas...
El pedido me llegó con gran rapidez, en...
He quedado muy encantado yo personalmente(Mi...
MUY BUENO EL SERVICIO.
Junto al pedido indiqué una direccion distinta...
Un servicio genial. Espectacular la obra....
Por los testimonios de clients ya sabía de la...
La mercancia llegó correctamente,bien envalada...
Obras según esperado. Buena comunicación y...
Todo perfecto
De las tres pinturas recibidas, una de ellas...
Muy buen servicio muy rápido y los cuadros muy...
He recibido mi pedido en perfectas condiciones....
Como siempre totalmente satisfecho con la...
Una compra impecable. Fácil, cómoda y rápida....
Muchas gracias por su magnífica atención.
It secound time I bought from your gallery,...
Un diez como siempre. Las obras mucho mejores...
La verdad es que tanto la compra como la...
Hasta la fecha la mejor galería de arte que he...
Es la segunda vez que realizo una compra online...
TODSO CORRECTO
Envío rápido y seguro. Cuadros perfectamente...
Estupendas pinturas y en menos de 24 horas....
Muchas gracias.
EL ENVIO FUE RAPIDO Y EL SERVICIO ES MUY COMPLETO.
Un servicio excelente. Recibimos el cuadro en...
Sin duda, recomendable 100%. Compra sencilla,...
Todo perfecto
Muy satisfecho por el servicio y el producto....
El servicio ha sido muy rápido y eficaz. Gracias.
Genial servicio. Las obras mucho mejor que en...
Excelente servicio y un detallazo el regalo. Lo...
Como en la ocasión anterior, proceso de compra...
Una compra genial. Una empresa muy seria y con...
HE RECIBIDO EL CUADRO EN PERFECTAS CONDICIONES...
Todo perfecto , como el primer envio. GRACIAS
Fantástica compra y servicio. Me estoy...
Estoy muy satisfecha con la atención y el...
Servicio eficiente, rápido, perfecto. Como...
la rapidez fue culpa de la agencia,para cambio...
rating

FAQs

In this section you will find answers to your questions. If this is not the case, we invite you to send us your enquiry through contact form. We will deal with your enquiry as soon as possible.

PRODUCTS

FRAME CHANGES

REGISTRATION AND PRIVACY

PLACE AN ORDER

CANCELLATIONS AND REFUNDS

METHODS OF PAYMENT

SHIPPING AND ORDERING

RETURNS - WARRANTY - AFTER SALES SERVICE




PRODUCTS

 

1. Are available all products featured on Sorolla.com?

Of course! All products Sorolla.com are available for purchase and immediate delivery through our logistics system. The speed and flexibility is our commitment.You will receive your products in record time!

[Top]

2. Is it possible to buy a painting without the frame?

Yes! Sorolla.com gives you the option of purchasing the painting without the frame, just the canvas, with its corresponding decrease in price. You just need to tick the 'without frame' option when you add the product to your basket.

[Top]

3. Is it worth buying the painting framed?

In Sorolla.com we always recommend that our clients buy the paintings with the frames, as due to our status as makers of frames, we practically give away the frame with the purchase of the painting.

[Top]

4. How are articles packaged?

All the articles acquired through Sorolla.com are perfectly packaged with specific boxes and corner guards for each picture, and covered with several layers of quality bubble-wrap.

Sorolla.com takes special care in the packaging process and conditions of packaging of every one of the articles sent.

[Top]

5. Will my picture be ready to hang as soon as I get it?

Of course! Sorolla.com sends all its pictures with the relevant equipment (eye bolts, hooks, etc). You will have all you need to hang them at once in the place you have chosen.

[Top]

6. What is a promotional package?

It is several items! A promotional package is a set containing several products at a much more attractive price than you would pay to buy them separately.

[Top]

7. How can I find a product?

There are several ways you can find exactly the items that meet your requirements.

In the top right corner of the page is our sophisticated product search, with which you can search by any word you enter, which may be the name of the artist, the title, measurements, medium, reference number or any keyword relating to any detail of the article.

For those who prefer to search by browsing the website, you can use the system of filters, organised in various criteria such as: artist; theme; medium; price and measurements.

[Top]

8. What are the search filters for, and how do they work?

Search filters are a tool to help customers to find the product which best suits their tastes as quickly as possible.

You can search for a specific subject within our two main product lines (pictures and objects of art).

In the same way, you can refine your search within a specific subject or within one of the two product lines, using more specific filters (price, artist, measurements, medium, material).

[Top]

9. Does Sorolla.com have technical information about the products it sells?

Yes! Sorolla.com offers you technical data sheets for each product it sells, which contain the relevant characteristics of each item.

[Top]

10. What is the pricing policy of Sorolla.com?

Sorolla.com strives daily to offer our customers the best quality/price in the art market.
Sorolla Arte has maintained close relationships with its providers and painters for years, obtaining merchandise at a lower price than other businesses in the sector.

Moreover, the making of the frames and mounts of the finished picture takes place in our workshops, thus reducing the price to the customer. Because of this, Sorolla Art Gallery always offers the best products at the best prices.

[Top]

11. Why does the price of a work suddenly change?

There are two main reasons why a work may suddenly change in price:

* Related to the creator of the work (increase/decrease in market value, death, etc.)

* Relating to the Collection available on the market (number of existing works on the market in a particular style or by a certain artist).

[Top]

FRAME CHANGES

 
12. I want to buy a painting but I don't like his frame ... Could it change?

The Sorolla.com workshop is available to customers.

If you like a painting, but the frame doesn't match with your preferences or your home decor, we will exchange it for the one you want. Choose the frame you like of all our framed paintings and contact to our shop by phone: (+34) 954 501 111 or email: orders@sorolla.com.

In just 24 hours we will change the frame and we will send your framed painting!

(This service has an extra cost of 20 euros for labor)

[Top]

REGISTRATION AND PRIVACY

 
13. Is it free to subscribe to the Offers and Promotions bulletin at sorolla.com?

Of course! Subscription is completely free and we only send the bulletins to those customers who ask for this.

[Top]

14. What password should I enter in Sorolla.com to sign up?

You need to create it. The password to open a personal account at Sorolla.com must be composed of a series of letters, numbers or a combination of the two, which you can choose for yourself. So that you do not forget your password, we recommend that you think of one which will be easy for you to remember.

[Top]

15. What can I do to unsubscribe?

It is very simple. When you receive an email in your mailbox, reply with 'unsubscribe' in the subject and you will be deleted from our database immediately.

[Top]

16. Is my personal data sent to Sorolla.com secure?

Of course; all personal data collected by Sorolla.com is automatically processed, and the organisation is registered with the Data Protection Agency under the name of Sorolla Arte S.L., thereby complying with current legislation (Act of Parliament) on the subject of the Protection of Personal Data.

[Top]

PLACE AN ORDER

 
17. How many ways can I place an order at Sorolla.com?

We offer you 3 ways to order:* Through our internet website www.sorolla.com (24 hours per day, every day) having registered as a customerThrough our Customer Services department by telephoning (Spain) - 0034 954 501 111 (Monday to Friday, 10:00 - 14:00). By email (orders@sorolla.com) indicating the reference number of each of the products making up your order and the method of payment you wish to use. We will contact you to confirm that your order is valid.

[Top]

18. I have a Promotional Code! How can I use it?

If you have a promotional code you're in luck.
Using it is very simple. Just place your order in the normal way; in the last stage of the purchasing process you will be asked whether you have a promotional code and the relevant offer or discount will be applied.

[Top]

CANCELLATIONS AND REFUNDS

 
19. Can I return my order and get my money back?

Of course! If you are not satisfied with your order for any reason, you have 15 working days in which to return it. You will need to contact our Customer Services department within that period. Whatever your reason for returning the article, make sure you keep your original invoice, because it is the only document you can use as security for the refund of the amount of the order.For more information see the "refunds" section in our conditions of purchase.

[Top]

20. I want to completely cancel my order

Your order can be completely cancelled before it is shipped by contacting our Customer Services.

If your order has already been shipped at the time of your request, we cannot stop the delivery.

[Top]

METHODS OF PAYMENT

 
21. How can I pay at Sorolla.com?

Sorolla.com offers you several payment options. You can pay for your purchases through the internet with a credit card, with cash on delivery, with a bank transfer, through your PayPal account.

- Credit Card : At the time of payment, the symbols on your browser indicate that you are on a secure connection.

- Cash on delivery: This method of payment is not valid for orders above 1,500 €. (This method of payment incurs an additional cost of 5%, with a minimum of 10 €.)

- Bank Transfer: On the invoice you will find information on the bank account to which you should transfer the cost of the order.The products listed in the order will be reserved for 10 working days. Once we have received the bank transfer we will proceed with the immediate dispatch of your order. This process is slower than using a card.

- PayPal: One of the quickest ways to pay online. You can check your online transaction history through your PayPal account 24/24. (This method of payment incurs an additional cost of 3%, with a minimum of 5 €.)

For more information see our Conditions of Purchase.

[Top]

22. Is credit card payment completely secure on Sorolla.com?

Of course! Sorolla.com strives to combat internet fraud; the efficiency and reliability of our website is guaranteed by our contract of security.

Offering a secure service is one of our main concerns at Sorolla.com. Our payment is secured by THAWTE, ensuring the total security of online transactions.

Sorolla.com is enrolled with THAWTE to ensure the security of its payments.

Sorolla.com has chosen to protect and secure its payments with THAWTE, encrypting the connection when payments are transmitted on the network. When you see the payment symbols, you may consider that their operation is protected.

If our security provider or our security department suspects any irregularity or fraud, we reserve the right to cancel the transaction for security reasons.

[Top]

23. I am having problems paying online with a card. What shall I do?

- Check the technical requirements listed in the page before the card payments screen for your online purchase.

-Enter your card details correctly.

-Enter the password for your card for online payments. If you do not yet have one, contact your bank so that they can arrange one for you.

If, despite fulfilling all the requirements, the transaction will not work properly or you have any doubts on the validity of the transaction due to any computer problem, please contact our Customer Services.

[Top]

24. What information do I need to make a bank transfer to Sorolla.com?

The information you need to make a bank transfer to Sorolla.com is:

a. The name of the account to be credited: Sorolla Arte S.L.
b. The account number, which will be given in your invoice.
c. The reference number of the purchase/order: This is Sorolla.com's transaction number which must be recorded in the transfer.

[Top]

25. How to consult, download or save an invoice?

You can check your invoice at any time on our website via the link "Track your order".
As we ship your order, you will have the option to view and/or print your invoice from the "Track your order" section.

[Top]

SHIPPING AND ORDERING

 
26. What type of shipping does Sorolla.com offer, and how long does it take?

Sorolla.com offers you the following shipping options:

- DHL Express Shipping.

Shipments to countries inside EUROPE will be sent via the shipping company DHL; the delivery time will vary from 3-10 days depending on the area.

Shipments OUTSIDE EUROPE have a normal delivery time which varies from 5-12 days depending on the destination.


* For countries NOT belonging to the EU, Sorolla.com will only ship paintings without frames or stretchers. These shipments will be made in cylindrical tubes containing the rolled up painting.

[Top]

27. What are the shipping costs for my online purchase?

- European Union (EU)............................................................ 35 €

- International (all other countries).................................... 60 €

For countries NOT belonging to the EU, Sorolla.com will only ship paintings without frames or stretchers. These shipments will be made in cylindrical tubes containing the rolled up painting.

[Top]

28. Can I track my order?

Of course! You can view the status of your order through the 'Track your order' section on our website.

[Top]

29. Can I receive my order gift wrapped?

Of course! Sorolla.com sends all orders gift-wrapped and well presented, ready to give as a present.

We also offer our customers the option to send the gift directly to the person you indicate in the shipping information, with a gift tag included. For this you must tell us in the "comments" field the text which you want on the gift tag.

[Top]

30. How will I get the consignment number of the order?

The consignment number will be sent automatically by email once the order is confirmed.

[Top]

31. Can the order be received by a different person from the one making the purchase?

Yes! The couriers will ask that person for proof of identity and ask them to sign the delivery line.

[Top]

32. Should I refuse to accept the order if it is damaged or opened?

Yes! You should refuse to accept the order if it is not what you asked for or if the packaging is opened or damaged. In such a case, you should sign the delivery voucher, adding under "Comments" the reason why you have not accepted the package, Once you have done this, you should inform us by email or by telephoning Customer Services.

[Top]

33. What do I do if I discover on opening my order that it has arrived in poor condition?

Sorolla.com advise you to open your order as soon as possible to check that it is in good condition and that the products purchased are suitable. If this is not the case, you have 24 hours in which to contact our Customer Services who will contact the carrier to inform them of the error or of the poor condition of your order and arrange for it to be collected.

[Top]

34. What should I do if I find a mistake in the order?

Sorolla.com checks all packages before sending them, in order to ensure that the contents of each shipment are correct. However, if you do find a mistake, we would appreciate it if you would indicate this on the delivery note rather than reporting it to us by email.

[Top]

RETURNS - WARRANTY - AFTER SALES SERVICE

 
35. Does Sorolla offer a warranty on its products?

Yes!. Every painting by a named artist sold by Sorolla.com is sent to the customer or buyer together with its GUARANTEE OF AUTHENTICITY, specifying its materials, quality and status as a unique work created by its legitimate artist, which may not legally be copied.

[Top]

36. If I am not satisfied with the product I have received, can I send it back?

Yes! You have 15 working days to arrange its return and refund. You must contact Customer Services during this period and return the products in their original packaging and in perfect condition.

For more information see our conditions of purchase.

[Top]

37. Will Sorolla.com refund the shipping costs when a product is returned?

No! Sorolla.com does not refund the shipping costs. The shipping costs must be borne by the customer unless the product does not conform to what you ordered.

[Top]

38. I have received an article and I am not satisfied with it. Can I change it for another?

No, this is not possible. If you are not satisfied with your order, you can inform us within a maximum period of 15 working days to arrange for its return and request a refund. After having received the refund you can then make a new purchase.

[Top]

39. Where can I visit the Sorolla Art Gallery?

Our headquarters and public showroom is located in Seville. The address is C/ Canalejas 6, 41001, Seville, Spain.

Sorolla Art Gallery has put on several exhibitions throughout the country in its over 30 years of experience and was the first art gallery to become a franchise.

[Top]